AI Enquiry & Support Assistant
Professional Services
- Business challenge
- Enquiries arriving through several channels were answered inconsistently and slowly.
- Solution
- An AI assistant connected to service information and a CRM, with human handover for complex cases.
- Technology
- AI assistant, CRM integration, workflow automation
- Features
- Unified enquiry inbox, automated first response, routing rules, activity log
- Outcome
- Faster, more consistent first responses and clearer ownership of every enquiry.
